Terms & conditions of Business

1. Definitions

“These Conditions” shall mean the terms of Conditions herein set out.

“The Quotation” shall mean the Quotations submitted by Rachaels Cars incorporating these conditions.

“The Reservation” means the acceptance of the Quotation by the Customer.

“The Reservation Form” means the standard Reservation Form printed overleaf.

“Rachael's Cars” shall mean Rachael's cars of Bournemouth.

“The Customer” shall mean the person, body, firm or corporation specified as the Customer in the Reservation Form.

“The Services” shall mean those transport services referred to in the Reservation Form.

“The Reservation Cost” shall mean the cost quoted for the Services in the Reservation Form.

“The Contract Price” shall mean the Reservation Price quoted together with any additional charges thereto made under these Conditions.

“The Contract” shall have the meaning as set out in Clause 2 of these Conditions and reference to the contract shall include reference to the Quotation, the Reservation, Rachael's Cars, acceptance of the Reservation and any other term or documentation specifically referred to as forming part of the Contract.

“The Driver” means the Driver of the vehicle providing the Services.

“The Pick-up Point” means the place of collection or pick-up of the customer as specified on the Reservation Form and in the case of an Airport means the Airport Information Desk in the Arrivals Hall of the Terminal the Customer is scheduled to arrive at.

2. The Contract

The Contract shall be effected upon Rachael's Cars accepting the Customer's Reservation and the date of the Contract shall be the date of such acceptance, unless otherwise specified and the Contract shall be subject to these Conditions in all respects.

3 Performance

3.1 Rachael's Cars will provide or procure the provision of the Services. If Rachael's Cars needs to, they will sub contract to other independent drivers or private hire companies.

3.2 Rachael's Cars shall not be liable for any delay or failure to provide the Services arising by reason of the inadequacy of the Customer's instructions / details or failure on the part of the Customer to comply with these Conditions.

3.3 Rachael's Cars operate a strict No Smoking policy in all vehicles. In the interest of safety the driver will have the right not to allow any person into the vehicle that the driver believes will be a nuisance or danger to the driver or other passengers.

3.4 Child seats are the responsibility solely of the parent / guardian and should be fitted by the parent / guardian. Rachael's Cars will not be held responsible for consequences occurring from child seats being incorrectly fitted or inadequate. Although by law under child under 3 can travel without a car seat as long as a parent/guardian is present.

3.5 The customer will be held responsible to pay the relevant rate for repair / valet or any other attributing charges in the event of soil or damage being caused by the customer or member of the customer's party to the vehicle in which they are being conveyed.

3.6 Subject to these Conditions Rachael's Cars shall not be liable for any loss or damage whatsoever or howsoever occasioned which may be a direct or indirect result of Rachael's Cars delay or any other parties (sub contracted drivers, independent or likewise) delay in providing or completion of the service.

3.7 Collection of Customer (Inbound Flights)There may be occasions when inbound flight numbers do not match arrival times, your vehicle and driver are scheduled for the arrival time given. Unless otherwise specified by the customer Rachael's Cars will endeavour to collect the customer from the pick up point and on the date specified on the reservation form a minimum of 45 minutes after the original time given as specified on the reservation form or in the case of a flight delay and subject to Rachael's Cars availability a minimum of 45 minutes after the arrival time confirmed by the appropriate airport.

3.8 Pick-up of passengers (Outward journey) It is the responsibility of the passenger to be ready for pick-up on the date and at the time specified on the reservation form or time and date given to Rachael's Cars by the customer. Any delay in pick-up of the passenger may be subject to an excess charge to the customer or cancellation of the contract should delay in pick-up be a result of the passenger not being ready at the time or on the date specified on the reservation form. In the unlikely event that Rachael's Cars vehicle does not arrive on or at the time specified on the reservation form, the passenger should notify Rachael's Cars on the telephone numbers given then Rachael's Cars can advise how to proceed.

3.9 In the unlikely event that the requested service / vehicle type is not available Rachael's Cars reserve the right to substitute the service / vehicle type at short notice. However Rachael's Cars will make all reasonable effort to supply the desired service / vehicle type as originally requested.

4. Deposit (Excluding Account Customers)


4.1 Subject to paragraph 4 hereof, upon Rachael's Cars receiving a Booking, a Reservation Form will be issued to the Customer. The Customer is requested to check that details on the Reservation Form are correct and to keep Rachael's Cars informed of any alteration as and when they occur.

4.2 For all reservations The whole amount of the journey cost will be charged, if the driver has left base or is en route for your pickup, before we are informed that you require a cancellation of the booking. Should the Customer cancel the Booking within 3 days of provision of the Services 30% of the Contract price will be retained or charged. If the Customer gives more than 3 days notice of cancellation 15% of the Contract price will be retained or charged. Any cancellation must be confirmed in writing.

4.4 Any amendments to your details need to be received via email at least 1 week prior to your trip.

4.5 Subject to these conditions Rachael's Cars will not be liable for any loss or damage in excess of the contract price.

5. Responsibilities 

Subject to these Conditions

5.1 Rachael's Cars will collect the Customer from the Pick-up Point and on the date specified on the reservation form and to convey the Customer to the destination as specified on the reservation form. In the event of a flight delay and subject to Rachael's Cars availability the Customer will be met a minimum of 45 minutes after the landing time as confirmed to Rachael's Cars by the appropriate airport. As in 3.7.

5.2 Rachael's Cars will not be responsible for any delays in conveying the Customer from the Pick- up Point to the destination Rachael's Cars cannot guarantee arrival at the destination referred to on the Reservation Form at any particular time. The Customer must ensure that the pick up time it stipulates in the Reservation leaves sufficient time for the Customer to arrive at the destination for connection with other transport or the Customer’s other purposes and the Customer must take into account possible traffic congestion and any other relevant matters

5.3 If Rachael's Cars fails to meet the Customer at the Pick-up Point within three hours of the time calculated under these Conditions for meeting the Customer, the Customer shall contact Rachael's Cars on the telephone numbers given on the Reservation Form, Rachael's Cars will then inform the Customer how to proceed.

5.4 If the Customer fails to meet the driver within 1 hour of landing due to additional delays, hereunder these terms and conditions for meeting the Driver, the Customer shall pay to the Driver a further £10.00 per hour in addition to the Contract Price. Additional car park charges will be payable by the Customer.

5.5 The Driver will meet the Customer at the Pick-up Point and the Customer must produce the Reservation Form to the Driver.

5.6 Should the Customer's flight arrival details differ from those specified on the Reservation Form (apart from flight delays) an excess charge, for Driver's waiting time, will be made at the rate of 10.00 per hour. Further a similar charge will apply in the event that the flight is diverted from its original landing port. Should the Customer’s inward flight be delayed by three or more hours or the Customer requests a change of the arrival details on or after the date specified for provision of the Services in the Reservation Form, at Rachael's Cars discretion an excess charge of 25.00 may be payable, in addition to the Reservation Price for re-scheduling the Services.

5.7 All additional charges must be paid for in cash, debit or credit card or cheque supported by a valid cheque card and be paid to the Driver upon meeting the Customer at the Pick-up Point or direct to Rachael's Cars office before the provision of service or added to the customer’s account.

5.8 Should the Customer’s flight be delayed for more than one hour the Customer is requested to telephone Rachael's Cars on the telephone numbers on the Reservation Form to advise us of the situation as Rachael's Cars are not always able to obtain the information from the Airport.

5.9 Rachael's Cars will not under any circumstances be held responsible for any costs incurred by the Customer in taking alternative transport in excess of the Reservation Price.

5.10 Rachael's Cars reserves the right to pay any additional costs if an alternative transport company is used unless booked by Rachael's Cars, in which case the additional cost will be paid for by Rachael's cars but no compensation will be paid unless the 3 hours wait time has been exceeded.  

6 Personal Belongings and Luggage

6.1 Customer's personal belongings and luggage are conveyed or stored at the Customer's sole risk. It is the customer’s sole responsibility to ensure that such items are loaded / unloaded from / into the vehicle.

6.2 Rachael's Cars will not be held responsible for any damage occasioned to such belongings at any time. Rachael's Cars assumes no responsibility for damaged personal property contained in luggage which is carried by any vehicle.

6.3 When making reservations the Customer must inform Rachael's Cars and confirm on the remittance the type, number of items, size of luggage to be carried. Excess luggage will only be carried by Rachael's Cars at the Customer's sole risk.

8 Statutory and Other Regulations

If the cost to Rachael's Cars of performing its obligations under the contract shall be increased or reduced by reason of the making or amendment after the date of the Contract of any law or any other order regulation or bye law having the force of law that shall affect the performance of the obligations of Rachael's Cars under the contract the amount of such increase or reduction shall be added to or deducted from the Contract Price as the case may be.

9 Surcharges

If the cost to rachael's Cars of performing the Services shall be increased by reason of fuel and other relevant charges increasing by 15% or more between Reservation and provision of the Services the amount of such increase shall be added to the Contract Price and be payable by the Customer.

10 Arbitration

If at any time any question dispute or difference whatsoever shall arise between Rachael's Cars and the Customer upon or in relation to or in connection with the contract or these Conditions either party may give notice in writing to the other of the existence of such question dispute difference and the same shall be referred to the arbitration of a person to be agreed upon by Rachael's Cars and the Customer or failing agreement within 30 days of receipt of such notice of some person appointed by the President for the time being of the Law Society for England and Wales or such person nominated by such President for such purpose.

11 Jurisdiction

These Conditions and the Contract shall be subject to and construed in all respects in accordance with English Law.

12 Interpretation

Where the Customer is two or more parties all obligations expressed or implied to be made by or with the Customer under these Conditions shall be deemed to be made by or with such parties jointly and severally. Words importing the one gender include all other genders and words importing the singular number include the plural and vice versa. The paragraph headings of these Conditions do not form part of these Conditions and shall not be taken into account in the construction or interpretation of these Conditions.

Under no circumstances will abuse to the driver be tolerated and Rachael's Cars holds the right to ask any customer to vacate the vehicle if he/she feel threatened.